FAQS
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All RIDGID Power Tool products come with an automatic 3-year limited manufacturer warranty. The Lifetime Service Agreement (LSA) is a promotional program (that applies to eligible product categories) upon registration completion. To take advantage of the LSA’s benefits, simply register your eligible RIDGID power tool product and submit your proof of purchase for validation within 90 days of the date of purchase. No additional fees, no hassle.
You can register your Lifetime Service Agreement (LSA) eligible RIDGID tools two ways. Either go online to www.RIDGID.com/registration and follow the directions; or if you do not have access to the internet, you may mail your registration information to:
RIDGID® Service Dept.
Attn: LSA
PO Box 1427
Anderson, SC 29622
For mail-in registrations, please provide the following information: full name, address, phone number, model numbers and serial numbers for all serialized components from your purchase (including batteries and chargers), along with a copy of your receipt.
Once your LSA is verified, the picture next to the product on your Ridgid.com account will change to show the LSA logo. If you have an email on file, you will also receive an email confirming the update.
Eligible categories for the Ridgid LSA include Ridgid brand cordless power tools, corded power tools, tile saws, bench and stationary power tools, and pneumatic products.
Unfortunately, certain product categories are not eligible for coverage under the LSA. These categories include, but are not limited to, any free or promotional serialized piece of equipment provided beyond the contents of the purchased tool kit, generators, pressure washers, accessory batteries, accessory chargers, plumbing equipment, extension cords, heated gear, storage, hand tools, and wet/dry vacs.
Gather your tool, battery(s), and charger, then call our Direct Ship line at 1‒877‒655‒5346, Monday – Friday, 9am – 6pm (EST). A RIDGID representative will assist with verifying eligibility for replacement over the phone. Once coverage and diagnostics are confirmed, a replacement item will be shipped directly to your home or office.
You may locate your closest service center by clicking on the below link, entering your zip code and selecting the power tool category.