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LIFETIME SERVICE AGREEMENT

LIFETIME SERVICE AGREEMENT

How to Register

Registering your tools for the Lifetime Service Agreement takes less than 5 minutes. Simply click the button below to begin the step by step process or watch the video to learn more. Make sure to hold onto your receipt after purchase.

Download Our Step-by-Step Guide

What is the Lifetime Service Agreement?

We don't offer our Lifetime Service Agreement because we think our tools will fail, but because we think they shouldn't.

Our Lifetime Service Agreement means that any registered power tool or battery that fails with regular use, will be repaired or replaced, for free. We've got you covered. It's as easy as that.

Service Direct Program

RIDGID’s Lifetime Service Agreement makes repairing or replacing your eligible tools simple with the Service Direct Program. Simply ship your tools using the provided fedex shipping label, and our factory trained technicians will return your tool(s) or batteries back to you in as little as 14 days – no service center required.

The Value of Lifetime Service Agreement

At RIDGID, we made our Lifetime Service Agreement for one simple reason, so you can trust your RIDGID Power Tools. We never want our tools to let you down and that’s what sets us apart. Our tools, are our work and much like you, we take our work very seriously. That’s the LSA difference.

Why RIDGID?

"RIDGID clearly wants to stand behind their tools, and I want to stand with them."

With our Lifetime Service Agreement, you can guarantee your tools will have the coverage they need. But don't take our word for it, we talked to real people who use cordless power tools every day. Here's what they have to say about it.

All eligible RIDGID^® Brand hand held power tools, stationary power tools and pneumatic tools purchased from The Home Depot and authorized retailers receive the Limited Lifetime Service Agreement with registration. Free Parts. Free Service. For Life.

To accept the RIDGID^® Brand Lifetime Service Agreement, you must register your qualifying RIDGID^® Brand Battery, Compressor, Hand Held Power Tool, Stationary Power Tool or Pneumatic Tool within 90 days after purchase. Register by logging on to www.ridgid.com/registration. Log into your personal account or, if you do not have one, create an account. Then click ‘Register New Product’. Include all qualifying RIDGID brand product information: complete model and serial numbers for each serialized piece of equipment, including batteries and chargers. If you don’t have access to the internet, enclose a letter with the following information: First name, last name, e-mail, date of birth, phone number, address, city, state, zip code, model number from package, and the model/serial number of all qualifying serialized tool(s), battery(s), and charger(s) if applicable. Then mail the online confirmation print out or the hand written letter with your original receipt (making a photo-copy of your receipt to keep for your records is recommended) to: RIDGID^® Service Dept.: LSA, PO Box 1427, Anderson, SC 29622 for processing and approval. Certified Mail is recommended.

All registrations must be made under the name of an individual person. Within approximately 7 days after completion of the registration process and approval, you will receive confirmation via email or US mail that will include your Customer ID number and verification that the tool has been upgraded to Lifetime Service Agreement status. Keep track of this number as you will need it in order to obtain service for your product under the Lifetime Service Agreement. Note: Handwritten registrations may take longer.

Any damage or malfunction inflicted upon the tool by the user or other external sources, or any failure to comply with the warnings and instructions in the operator’s manual is not covered.

Consumable accessories provided with the tool such as, but not limited to, saw blades, planer blades and knives, insert bits, drill bits, grinding wheels and discs, cut off wheels, sandpaper, safety glasses and fasteners are not covered.

Certain product categories are not eligible for coverage under the Lifetime Service Agreement. These categories include, but are not limited to, any free or promotional serialized piece of equipment provided beyond the contents of the purchased tool kit, generators, pressure washers, radios, accessory batteries, accessory chargers, plumbing equipment, extension cords, heated gear, storage, hand tools, and wet/dry vacs.

In the United States and Canada, you may obtain the location of the authorized service center nearest you by logging on to the RIDGID^® website at www.ridgid.com. When requesting service under the Lifetime Service Agreement, you must present your Lifetime Service Agreement Identification Number and proper personal identification (a valid driver’s license, passport, or military I.D. or a valid Social Security card with photo ID). If a cordless tool kit requires a battery/charger replacement, the tool console, battery and charger purchased together must be present for proper diagnosis and warranty verification.

In Mexico, you may obtain the location of the authorized service center nearest to you by calling customer service at 1‒800‒843‒1111. When requesting service under the Lifetime Service Agreement, you must present your Lifetime Service Agreement Identification Number and proper personal identification (a valid driver’s license, passport, military I.D., or a valid Social Security card with photo I.D.). If a cordless tool kit requires a battery/charger replacement, the tool console, battery and charger purchased together must be present for proper diagnosis and warranty verification.

Any such implied warranties are expressly disclaimed. To the extent they cannot be disclaimed they are hereby limited to three years from the date of purchase. One World Technologies, Inc. and RIDGID^®, Inc. are not responsible for direct, indirect, incidental or consequential damages. Some states restrict limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This Agreement gives you specific legal rights, and you may also have other rights which vary from state to state.

1-YEAR LIMITED WARRANTY

This warranty is limited to RIDGID^® Heated Gear and associated merchandise.

Details of this limited warranty are subject to change without notice. If you do not agree to this condition, you should not purchase the product. In no event shall RIDGID be liable for any incidental, special, consequential or punitive damages, or for any costs, attorney fees, expenses, losses or delays alleged to be as a consequence of any damage to, failure of, or defect in any product including, but not limited to, any claims for loss of profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty is exclusive and in lieu of all other express warranties, written or oral. To the extent permitted by law, RIDGID disclaims any implied warranties, including without limitation any implied warranty of merchantability or fitness for a particular use or purpose; to the extent such disclaimer is not permitted by law, such implied warranties are limited to the duration of the applicable express warranty as described above. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

3-YEAR LIMITED WARRANTY

All RIDGID^® Brand Hand Held Power Tools, Stationary Power Tools, and Pneumatic Tools are automatically covered under a 3-year Limited Warranty.

This 3-Year Limited Warranty begins from the date of purchase shown by a valid receipt. If a valid receipt is not available, the 3-year limited warranty period begins from the date of manufacture on originally purchased equipment. For batteries and chargers, sold with a combo kit, origin of the battery or charger and warranty status must be verified by comparing the serial numbers of a tool console from the kit with the serial number of the battery or charger. All components sold within a kit will have serial numbers dated within 12 weeks of each other. if the battery/charger serial code differs from tool console more than 12 weeks, the origin of the battery/charger cannot be verified.

Note that the service of some products, including, but not limited to, all accessory batteries and chargers, radios, and flashlights must have a receipt to verify warranty status since these items are not sold with a tool console in a kit.

Note that for this same reason, the serial code of a replacement piece of equipment cannot be used to verify warranty. Proof of replacement will be required for warranty verification.

For batteries and chargers sold as part of a kit, the tool serial code must be used to verify warranty, NOT the battery/charger serial code. All components sold within a kit will have serial numbers dated within 12 weeks of each other. if the battery/charger serial code differs from tool console more than 12 weeks, the origin of the battery/charger cannot be verified. Proof of replacement is required to verify origin and warranty status or any previously replaced components.

Note that the replacement of some products, including, but not limited to, all accessory batteries and chargers, radios, and flashlights must have a receipt to verify warranty status since these items are not sold with a tool console in a kit.

Any such implied warranties are expressly disclaimed. To the extent they cannot be disclaimed they are hereby limited to three years from the date of purchase. One World Technologies, Inc. and RIDGID^®, Inc. are not responsible for direct, indirect, incidental or consequential damages. Some states restrict limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

LIMITED LIFETIME AGREEMENT

This Limited Warranty applies to RIDGID^® concrete and masonry hand tools and RIDGID^® tile hand tools defined as follows (“RIDGID^® PRODUCT”): Trowels, Bucket Scoops, Floats, Groovers, Edgers, Lippage Systems, Spacers, Scrapers, Nippers, Hole Saws, Tile Files, Grout Saw Blades, Scoring Knives, Miter Trim Cutters and Replacement Blades, Knee Pads, Grout and Tile Brushes, Gauges, Mallets, Suction Cups, and Tapes.

If the RIDGID^® PRODUCT fails to conform to the Limited Warranty during the Warranty Period, One World Technologies, Inc. (“One World”), will, at its sole discretion, accept the return of the product and either repair or replace the RIDGID^® PRODUCT. If the RIDGID® PRODUCT is no longer available, replacement may be made with a similar product of equal or greater value, at One World, sole discretion. This is your sole and exclusive remedy for breach of this warranty. This Limited Warranty will not apply to any repaired product. This Limited Warranty is not transferable from the original purchaser to subsequent owners, and the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.

What is Not Covered?

This Limited Warranty does not cover damage to any RIDGID® PRODUCT on which the serial number or other identifying markings have been removed or made illegible, damage caused by any modifications, alterations, tampering, or improper maintenance or repairs to the RIDGID® PRODUCT, damage resulting from handling, storage, installation, or use of the Product which is improper, damage resulting from the addition of accessories not approved by One World, damage caused by abuse, misuse, poor maintenance, or failure to maintain the Product, as determined by One World, in its discretion, damage resulting from normal wear and tear and Acts of God, and freight damage.

One World, warranty obligations are conditioned on the owner:

(a) notifying by calling the number above during the Warranty Period and providing a description of the alleged failure;
(b) reviewing and completing the Warranty Claim Form;
(c) shipping the product along with the completed Warranty Claim Form, at owners cost, Freight prepaid and Insurance required, to:

One World Technologies, Inc.
Attention: RIDGID Products Service Department
1428 Pearman Dairy Road
Anderson, SC 29625

for repair or replacement. A copy of proof of purchase from an authorized retailer must also be included with the shipment to confirm the product has not been transferred to another party from the original purchaser. Maintain the original receipt for future reference. (NOTE: PO BOXES are not valid return addresses due to carrier restrictions). Unless otherwise specified herein, One World, will bear all costs of return shipping to owner.

HOWEVER, One World, will have no warranty obligations with respect to a returned RIDGID® PRODUCT, including but not limited to costs of return shipping to owner, if One World, determines, in its sole discretion after examination of the returned RIDGID® PRODUCT, that this Limited Warranty does not apply to the RIDGID® PRODUCT for any of the reasons set forth in the What is Not Covered Section above.

Additional Limitations

DISCLAIMER OF WARRANTIES
EXCEPT AS STATED ABOVE IN THIS LIMITED WARRANTY, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ONE WORLD, DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES WITH RESPECT TO THE PRODUCT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ONE WORLD, ALSO LIMITS THE DURATION OF ANY IMPLIED WARRANTIES TO THE DURATION OF THIS LIMITED WARRANTY.

LIMITATION OF DAMAGES
IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, IN NO EVENT WILLONE WORLD BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR SPECIAL DAMAGES, INCLUDING ANY DAMAGES FOR LOST PROFITS, ARISING FROM OR RELATING TO THIS LIMITED WARRANTY OR THE PRODUCT, AND ONE WORLD TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THIS LIMITED WARRANTY OR THE PRODUCT WILL NOT EXCEED THE AMOUNT ACTUALLY PAID FOR THE PRODUCT BY THE ORIGINAL PURCHASER.

State or Non-U.S. Law
Some states and/or non-US jurisdictions do not allow limitations on how long an implied warranty lasts or exclusions/limitations on incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from jurisdiction to jurisdiction. The disclaimers, exclusions, and limitations of liability under this limited warranty will not apply to the extent prohibited by applicable law.

RECONDITIONED LIMITED WARRANTY

Reconditioned tools automatically receive a 1 Year Limited Warranty from the date of purchase. Valid receipt from an authorized retailer is required.

Any damage or malfunction inflicted upon the tool by the user or other external sources, or any failure to comply with the warnings and instructions in the operator’s manual is not covered.

Any such implied warranties are expressly disclaimed. To the extent they cannot be disclaimed they are hereby limited to one year from the date of purchase. One World Technologies, Inc. and RIDGID^®, Inc. are not responsible for direct, indirect, incidental or consequential damages. Some states restrict limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This Agreement gives you specific legal rights, and you may also have other rights which vary from state to state.

Select an Agreement

LIFETIME SERVICE AGREEMENT

How to Register

How to Register

What is the Lifetime Service Agreement?

What is the Lifetime Service Agreement?

Service Direct Program

Service Direct Program

The Value of Lifetime Service Agreement

The Value of Lifetime Service Agreement

Why RIDGID?

Why RIDGID?

1-YEAR LIMITED WARRANTY

3-YEAR LIMITED WARRANTY

LIMITED LIFETIME AGREEMENT

RECONDITIONED LIMITED WARRANTY

2003-2004 PURCHASES